MSI - Quality Assurance: Key Tasks and Indicators - $25.00

Quality Assurance is one of ways that an organization can improve over time. The second is embedding Organizational Learning in the organization’s culture. (See our Organizational Learning Survey.) Issues addressed for Quality Assurance include: integrating elements of Quality Assurance from initial program design through codified models, continuous quality improvement, setting deep measurement priorities, identifying and investigating sentinel events, building Quality Assurance into organizational culture. See our Strategic Growth: A Guide for Nonprofit Organizations to view the full set of Key Tasks arranged across developmental stages (FREE). Review of current functioning against the Indicators for effective Quality Assurance will prompt organization leadership to create a plan for improvement in this area. These indicators may also be used to measure changed functioning as the plan for improvement is implemented.

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